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Firing on all cylinders : the service/ quality system for high powered corporate performance.

Clemmer, Jim.

Firing on all cylinders : the service/ quality system for high powered corporate performance. - New York : Business one Irwin, 1992. - 392 p.

ISBN: 1566237049

Subjects--Topical Terms:
Customer services.
Total quality management.

Dewey Class. No.: 658 / CLE-f

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