Clemmer, Jim. <br/><br/>
Firing on all cylinders :  the service/ quality system for high powered corporate performance. 

 - New York :  Business one Irwin,  1992. 
 - 392 p. 
<br/><br/><label>ISBN: </label>1566237049 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658  / CLE-f